For independent practices
Fuller schedules.Patients ready for every visit.
When a patient cancels, EraFlow AI texts the right patients on your waitlist, books the first one who says yes straight into your schedule, and checks insurance before they arrive. Your front desk makes no calls. Every month, you see exactly what it recovered.
- BAA before any patient data
- Patients just text. No app.
- Connects to athenahealth
Now enrolling founding pilot practices in Texas.
- 8:02 A 9:20 AM visit was just cancelled
- 8:02 Offer texted to the 3 best matches on the waitlist
- Clinic: Harbor Family Clinic: An earlier appointment opened Tue 9:20 AM. Reply YES to book or NO to keep your current time.
- Patient: YES
- Clinic: Harbor Family Clinic: You're booked for Tue 9:20 AM. Reply C to confirm or X to cancel.
- Booked into the schedule. The later visit they held opens for the next patient.
Every empty slot is revenue your practice already earned the right to.
Cancelled visits go unfilled
The front desk calls the waitlist one by one, between patients. Most last-minute slots stay empty.
Insurance surprises at the desk
Inactive or missing coverage shows up when the patient arrives, or weeks later as a denied claim.
No-shows leave gaps nobody can fill
By the time you know someone isn't coming, it's too late to bring anyone else in.
How it works
From cancellation to booked visit, without a single phone call.
A patient cancels
By replying X to a reminder text, or the front desk marks it.
The best matches get a text
Waitlist patients who fit the visit type, provider and time, three at a time, verified coverage first.
First yes is booked
Straight into your schedule. If that patient gives up a later slot, EraFlow offers that one too.
You see the results
A monthly statement of visits recovered and what they were worth.
The product
Three agents that work together, under your staff's oversight.
Appointment agent
Reminders patients answer by text, and automatic refilling of cancelled slots from your waitlist.
Insurance agent
Checks eligibility electronically before visits and flags problems early. It never blocks scheduling.
Predictive agent
Spots visits likely to go empty, sends an extra reminder, and lines up a standby patient. A 7 AM brief shows what's ahead.
Coverage-aware
Fills slots with visits more likely to get paid.
Chain backfill
One cancellation can fill several gaps.
Standby before the gap
Risky visits have a replacement lined up the day before.
Proof, not promises
Every recovered visit counted, every month.
Estimate
What empty slots cost you in a year.
Put in your own numbers. This is simple arithmetic on what you enter, not a prediction or a result we've measured. The pilot measures the real thing at your practice.
How it's worked out: empty slots a week × average visit value × weeks you're open = what goes unbooked in a year. Then the share you choose, as what refilling part of it would bring back.
Unbooked in a year
Refilling that share would mean
a year back in your schedule
Estimate only, from the numbers above. Not a guarantee or a measured EraFlow result.
Security
Your patients trust you. You can trust us with them.
EraFlow AI was designed by a cloud security architect, with the safeguards healthcare demands built in from day one, not added later.
Your data stays yours
Every clinic's data is walled off from every other clinic's, enforced by the database itself, not just the app.
Every look is recorded
Each time anyone views patient information, it is written to an audit log that can't be edited.
No standing access
EraFlow staff can't see patient details unless you approve it, and the approval expires on its own after an hour.
A BAA comes first
We sign a business associate agreement with your practice before any patient data is shared.
Encrypted and protected
Data is encrypted in transit and at rest, and everyone signing in uses a password plus an authenticator app.
Texting that respects patients
Messages carry only your clinic's name, the date and the time, stay within legal sending hours, and honor STOP at once.
Works with how you run your practice.
EHR
On athenahealth
EraFlow connects to athenahealth and books directly into your schedule. Going live takes your practice's authorization in athenahealth.
No EHR
No EHR yet?
EraFlow can be your schedule, with reminders, cancellation filling and insurance checks built in. More EHRs are coming.
Questions
What practices ask us first.
Which EHRs does EraFlow work with?
We start with athenahealth. EraFlow is built to book straight into your athenahealth schedule; we connect once your practice authorizes it, and your team keeps working where they do today.
No EHR? EraFlow can be your schedule. Other EHRs are on our roadmap. Tell us which one you use when you book a demo.
How long does setup take?
We do the setup with you: connecting your schedule, bringing in your waitlist, and setting up your clinic's texting number. We'll agree a start date on the demo call rather than promise one here.
What do patients see?
Only text messages from your clinic. No app to download and nothing to log into.
Offers say your clinic's name, the date and the time, never the reason for the visit. Patients reply YES or NO to an offer, C or X to a reminder, and STOP to opt out at any time. If someone writes something else, your front desk is told so they can follow up.
How is patient data protected?
We sign a business associate agreement before any patient data is shared. Each clinic's data is isolated at the database level, every view of patient information is recorded, data is encrypted in transit and at rest, and EraFlow staff can't see patient details without your time-limited approval.
What are the pilot terms?
A 30 to 60 day pilot, measured against your current cancellations and no-shows. We agree the success criteria with you up front. Setup is free for founding practices, and pricing is simple and per location after the pilot.
Does EraFlow ever cancel or move a patient on its own?
No. An appointment only changes when the patient replies (YES to take an offered time, X to cancel a reminded visit) or when your staff change it, and your staff can always override. Insurance checks never cancel or block a booking.
Founding pilot
See the results in your own numbers before you commit.
- A 30 to 60 day pilot, measured against your current cancellations and no-shows
- Success criteria agreed with you up front
- Setup free for founding practices
- Simple pricing per location after the pilot
Now enrolling founding practices across Texas.
Thank you.
We'll reach out within one business day to find a time that works for you.